Contact us

On Demand - email

General enquiries

If you have a general enquiry about ordering from British Library On Demand, please contact our Customer Services team.

t: +44 (0)1937 546060

e: customer-services@bl.uk

Our lines are open 08.30 – 18.30, Monday to Thursday and 08.30 – 17.30 on Fridays, except for public holidays. We respond to all email enquires within 10 working days. Customers who are deaf, hard of hearing or speech impaired can use a text phone
to contact Customer Services on +44 (0)1937 546434.

Account enquiries

For information about setting up a new account with us or enquiries about your existing
On Demand accounts, please get in touch with our Accounts team. They can help you change your account details and preferences, manage your usage, and guide you
through the registration process.

Customer Services Accounts
British Library
Boston Spa
Wetherby
LS23 7BQ
United Kingdom

t: +44 (0)1937 546655

e: customer-services-accounts@bl.uk

Business Development

To talk to our Business Development team about what British Library On Demand can
do for your organisation, from our Higher Education Scanning Service to just-in-time storage and supply solutions for commercial companies. Requests for information and requests for proposals should also be sent to this address.

On Demand Business Development
British Library
Boston Spa
Wetherby
LS23 7BQ
United Kingdom

e: businessdevelopment@bl.uk

Publisher Relations

Publishers with queries about British Library On Demand should contact our Licensing
and Publisher Relations team. They can also help you negotiate a direct licence with
On Demand, which gives you access to our broad customer base and detailed reports about how your content is being used.

Licensing and Publisher Relations
British Library
Boston Spa
Wetherby
LS23 7BQ
United Kingdom

e: publisher-relations@bl.uk

Operating hours

British Library On Demand processes orders and requests from 08.00 Monday to 04.30 Saturday, except when closed for English public holidays (see below).

Orders may be placed 24 hours a day, seven days a week through our online ordering interface, API or via email requesting.

Public holiday closures

In the event of an English public holiday, orders will be timed from 08.00 on the next working day. Upcoming public holiday closures are:

It is December, which means one thing – holidays are coming.

The British Library’s site in Boston Spa, Yorkshire will be closed from Saturday 24 December to Wednesday 28 December inclusive and on Monday 2 January. This includes the processing of British Library On Demand orders from our physical collections and third-party suppliers, our Customer Services and the Reading Rooms at Boston Spa.

You will still be able to order items from our electronic stores for immediate download.

On Demand order processing

We will stop processing British Library On Demand orders from our physical collections and third-party suppliers at 22.00 GMT on Friday 23 December and resume our usual service at 08.00 GMT on Thursday 29 December. Order processing will stop again from 02.30 GMT on Saturday 31 December to 08.00 GMT on Tuesday 3 January.

If we receive your order after 22.00 on 23 December, we won’t start processing it and delivery speeds will not be timed until we reopen on 29 December at 08.00. Similarly, if we receive your order after 02.30 on Saturday 31 December, processing and timing will not start until we reopen on 3 January at 08:00. This includes orders with 2-hour and 24-hour delivery speeds.

This closure will be reflected in the despatch dates estimated by our online ordering interface.

We wish you all a pleasant festive period and a happy new year.

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