How to open your On Demand order

On Demand - open order

There are a couple of things you need to do before you can open your online orders from On Demand

Published date:

When your British Library On Demand order is ready we will send you an email with a link to download the item you’ve ordered. Your order will be available for 30 days from the
date you receive it and you can download your item as many times as you like during
the 30 days.

In most cases, we have to encrypt the items we send to customers, in order to comply
with our agreements with publishers, so you’ll either need to download digital rights management (DRM) software or use our DRM Lite solution to open items from
On Demand. Information about the options available and instructions on how to use
them are listed below.

If the document you order from On Demand is encrypted, you will be able to read it for three years from the date you downloaded it. Just make sure you save file as soon as
you open it. You are also allowed to print one copy of the document.

Business Account Administrators can select the way they would like to open orders
from On Demand by logging in to our online ordering interface and changing the
copy encryption format option in the Ordering Options tab of the Business Account Administration page. Alternatively, Customer Services can update your preferences.

All loans and mail orders are sent by first-class post or airmail.

DRM Lite

DRM Lite is an electronic delivery method that allows On Demand to supply secure, encrypted documents and ensures that the item is used only as permitted.

The document is locked to a user rather than a machine, meaning it can be viewed on any computer or mobile device. Users are required to be registered for On Demand to enable them to open documents. 

To start using DRM Lite, simply select DRM Lite as your copy encryption format.

For instructions for account administrators and users and solutions to common problems, download our DRM Lite Frequently Asked Questions.

FileOpen

FileOpen is a free, safe and fully compliant DRM tool that is compatible with Adobe Reader version 4.0 onwards. It doesn’t require upgrades and supports JPEG2000, the high-quality picture format used by many publishers.

Items opened using FileOpen are locked to the device first used to open them, but can be downloaded to as many computers as you like. You cannot use mobile devices to open documents encrypted with FileOpen.

To open your On Demand orders this way, download FileOpen for Windows, Mac OS, iOS, Android or Linux. Make sure you have the FileOpen option selected as your copy encryption format.

Problems opening orders with FileOpen can often be resolved by installing the latest version of the plug-in, so make sure you regularly update your software. FileOpen is also sensitive to changes to your device, such as software updates, so we recommend that you access your document as soon as possible after downloading it.

Adobe Digital Editions

Adobe Digital Editions is a small, free DRM application that enables you to open digital items from On Demand. It can be used as a standalone application or with Adobe Reader, but not on mobile devices.

Once you’ve opened your item with Adobe Digital Editions, it may be opened on up to five more computers with Digital Editions software that was activated with the same ID as used on the first computer. However, you can only print your document from the first computer used to download it.

You can download Adobe Digital Editions for Windows or Mac OS. Make sure you have the Adobe Digital Editions option selected as your copy encryption format.

You might be required to download updates in order to access your orders. Currently Adobe Digital Editions doesn’t support the JPEG2000 format used by many publishers.

Ariel

Ariel is a method of sending and receiving digital items used by business account customers. You must have Ariel software on your device to open and print the items sent this way.

Items delivered through Ariel can only be forwarded as an email attachment – it must not be loaded on to a server for downloading by the end user.

Restrictions on what you can do with your order

All items sent using the options above are subject to the following conditions:

  • Only one paper copy can be made from the digital item from which you cannot make further copies.
  • The digital item must not be stored once the single paper copy has been made.
  • The digital item must not be resent except to allow the end user to print the single paper copy allowed above.
  • The digital item must not be saved or printed before forwarding it to the end user.
  • The digital item can only be forwarded in the format supplied by the British Library – they must not be manipulated in any way or converted to a different format.
  • If the digital item is defective or is the wrong item it can be resent, but the original
    item must be deleted along with any associated files.

Unencrypted delivery

If your organisation holds a relevant licence from the Copyright Licensing Agency, On Demand can send your orders to you without DRM encryption. You can use the PDF within your organisation as permitted by the terms of your CLA licence.