How to make an inter-library loan claim

On Demand - inter-library loan

On Demand manages lending between other libraries in the UK through their accounts with us

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British Library On Demand processes payments for inter-library lending on behalf of other libraries, by debiting and crediting the requesting and supplying libraries business accounts with us. If you are a supplying library, you can ask to have your account credited for the items you have supplied by submitting an ILL claim form. You should do this at least once a month so that we can charge requesting libraries promptly.

To submit a claim you need the following information:

  • Your customer code
  • The customer codes of all the libraries that have requested items from you
  • The request references for all the items you have supplied (these should have been provided by the requesting library)
  • How the items were supplied (i.e. as a loan or photocopy)
  • The price of each item you supplied, excluding VAT

We can process claims more efficiently if you submit claims for several items at once, for example all the items you supplied in a week. We have to return incomplete claims or claims with incorrect information.

Once you have submitted the claim form, we will credit your account with the total value of the claim, including VAT for photocopied items. If you are a regular net lender, i.e. you regularly supply to other libraries more than you use British Library On Demand, you can ask to be paid by bank transfer by selecting the BACS payment option in the online form.

Claims made via the online form will usually be credited to your On Demand business account within three working days. Payments made by bank transfer will take between one and two weeks.

We charge the requesting library a small administration fee to cover the costs of providing this service, but all contracts and prices are agreed between the requesting and supplying libraries.