Since they integrated British Library On Demand into their system Clio’s customers have seen a 75% reduction in failed requests and achieved substantial efficiency savings. Jennifer Perkins, from Clio’s UK branch, puts this dramatic reduction down to the real-time information integration provides and On Demand’s outstanding Automatch function.
Integration with On Demand
has removed the need for speculative requesting and allows Clio customers to “choose from the list of possible” alongside their own collections. Any problems are identified early on in the process and dealing with them is even easier, putting the customer in control.
Integration has also cut the number of issues with incomplete or incorrect information from end-users, as the Automatch function returns the correct results with very little data and easily deals with mistakes. “I’ve seen the worst end-user requests come back with the right results”, says Jennifer, “this eliminates all the back and forth between researcher and librarian saving time for both of them”.
Implementation has been a truly collaborative process for Clio. “The On Demand integration team had a genuine interest in making the development useful for our customer”, says Jennifer, “I’ve worked on many implementations of various systems and working with the British Library has been the best co-operative development I’ve ever experienced”.